What types of accounts do you offer, and how do I choose the right one?
Frequently Asked Questions
Account-Related Questions
We offer various account types to suit different trading styles and needs, including Standard, Pro, and Raw accounts. For more detailed information about each account type, please visit this link
How to Open a Trading Account
To open a trading account with GCC Brokers, please follow these steps:
- Visit https://clients.gccbrokers.com/live_signup and complete the registration form to create your profile.
- A confirmation email will be sent to you. Click the verification link in the email to confirm your email address.
- Upload the necessary documents, including a valid proof of identity (such as a passport, ID card, or driver’s license) and a proof of residence (such as a utility bill, tax bill, or bank statement dated within the last 3 months).
- Our team will review your submitted documents. Once your account is approved, we will send you an email with your login credentials. These details will grant you access to the MetaTrader 5 platform.
- Upon receiving your login credentials, please enter the account number and password, along with the server assigned to your account (GCCBROKERSLtd), to start trading immediately.
How to create a demo trading account
To open a demo trading account with GCC Brokers, please follow these steps:
1. Visit https://clients.gccbrokers.com/live_signup and complete the registration form to create your profile.
2. A confirmation email will be sent to you. Click the verification link in the email to confirm your email address.
3. Log in to your client portal, go to “My Trading Accounts,” and click “New Demo” to set up your demo account.
How do I reset my account password?
To reset your password:
- Click on "Forgot Password" on the login page.
- Enter your registered email address.
- Follow the instructions sent to your email to create a new password.
Can I have multiple trading accounts with GCC Brokers?
Yes, you can open multiple trading accounts under a single GCC Brokers account. This helps you diversify your trading strategies and manage your funds separately with ease.
Deposits and Withdrawals
What is the minimum deposit to start trading?
The minimum deposit is $25 for USD accounts or €25 for EUR accounts, depending on your chosen currency.
What Are the Deposit Methods Available?
Our options include traditional Wire Transfers, as well as Digital Payments such as Credit/Debit Cards, Neteller, Skrill, Perfect Money, Cryptocurrency, Binance Pay, Voucherry, and other emerging digital platforms.
If your preferred deposit method is not listed, please contact our support team as we are dedicated to providing flexible and personalized service and will do our best to support your chosen method whenever feasible.
How do I deposit funds into my trading account?
To Deposit Funds, Access the Members Area and follow these steps:
1. On the Dashboard, find the “My Wallet Balances” section and click on “Deposit.”
2. Enter the amount you wish to deposit (minimum $25).
3. Choose your preferred payment method:
- For Digital Payments: Select "Digital Payments" and then choose from options like Credit/Debit Cards, Crypto, Skrill, Perfect Money, Neteller, Voucherry or Binance Pay.
- For Bank Transfers: Select "Bank Transfer".
What Are the Deposit Fees?
At GCC Brokers, we cover all deposit fees, whether you fund your account via bank transfer, Credit/Debit Card, E-Wallets, or any other supported payment method. This means your entire deposit amount is credited to your trading account without any additional costs.
How To Request a Withdrawal?
To request a withdrawal, access the Members Area and follow these steps to ensure your refund is processed to the correct destination. Please note that refunds are made using the same payment method used for the initial deposit.
For Cryptocurrency Withdrawals:
1. Navigate to "My Wallet."
2. Select "Your Crypto Wallet" and click on "Add a Crypto Wallet."
3. Enter your wallet information.
For Wire Transfers:
1. Go to "My Wallet."
2. Select "Your Bank Accounts" and click on "Add a Bank Account."
3. Input your bank details.
For Other Payment Methods (e.g., Neteller, Skrill):
1. Access "My Wallet."
2. Choose "Your Online Payment Methods" and click on "Add an Online Payment Method."
3. Enter the required details for the payment method you wish to use.
For Credit and Debit Cards:
If your deposit was made using a credit or debit card, withdrawals will automatically be refunded to the same card without the need to re-enter card details. However, in cases where the withdrawal amount exceeds the total deposited via the card, we kindly request that you provide your bank account details. In such cases, the withdrawal will be processed via bank wire transfer, ensuring a seamless transaction. Additionally, for greater flexibility, you may opt to add a cryptocurrency wallet as an alternative withdrawal method.
Once your payment information is verified, you can proceed with the withdrawal. Go to the Members Area, navigate to "My Wallet," and select "Internal Transfer" to move funds from your trading account to your wallet. After completing the transfer, go to "Withdrawals" and submit your request for the desired withdrawal amount.
What Are the Withdrawal Fees?
At GCC Brokers, there are no withdrawal fees as long as you have actively traded on your account. Whether you withdraw funds via bank transfer, Credit/Debit Card, E-Wallets, or other supported methods, your withdrawals will be processed without any additional charges.
Are there any fees for withdrawing funds that haven’t been traded?
Yes, a withdrawal fee may apply if the funds in your account have not been traded. No additional fees are charged.
What are the processing times for deposits and withdrawals?
- Deposits: Instantly for most methods; up to 5-7 business days for bank transfers.
- Withdrawals: Typically processed within 24 hours, depending on the method used.
Security and Privacy
How secure is my data with GCC Brokers?
At GCC Brokers, we prioritize the security of your personal data by adhering to stringent data protection practices, including compliance with the EU General Data Protection Regulation (GDPR). We use advanced security measures to safeguard your information against unauthorized access, loss, or misuse. Only authorized personnel and trusted service providers have access to your data, ensuring confidentiality and integrity. For more details, please refer to our Privacy Policy.
What measures does GCC Brokers take to ensure fund safety?
Client funds are held in segregated accounts with top-tier banks to ensure they remain separate from the company’s operational funds.
What should I do if I suspect unauthorized activity on my account?
If you notice suspicious activity, contact our support team immediately. We recommend enabling two-factor authentication (2FA) for additional account security.
Trading Platforms and Tools
What platforms are supported by GCC Brokers?
We support the MetaTrader 5 (MT5) platform, available on desktop, mobile, and web.
Can I access my trading account from multiple devices?
Yes, you can log in to your trading account on any device that supports MT5, using the same credentials.
What is automated trading, and does GCC Brokers support it?
Automated trading involves using algorithms or bots to execute trades based on predefined conditions. GCC Brokers supports automated trading through MT5’s Expert Advisors (EAs).
Regulations and Policies
Is GCC Brokers regulated? If so, by which authority?
GCC Brokers Limited is regulated by the Financial Services Commission of Mauritius under registration no. C193243.
What are your anti-money laundering (AML) and know your customer (KYC) policies?
We strictly adhere to AML and KYC policies to prevent financial fraud and ensure compliance with international laws. This includes verifying client identity and monitoring transactions.
What is the process for closing my account?
To close your account, send a formal request email from your registered email address to support@gccbrokers.com with your full name and trading account ID. Please ensure that all open positions are closed and any remaining funds are withdrawn before proceeding.
General Company Information
What markets does GCC Brokers serve?
We serve clients across various global markets, offering access to forex, metals, indices, commodities, cryptocurrencies, and shares. For more information, you can check out our products page.
Where are GCC Brokers' offices located?
GCC Brokers' headquarters are located at 20 Edith Cavell Street, Level 6, Ken Lee Building, Port Louis, Mauritius. Additionally, GCC Brokers operates a representative office in Dubai, UAE, located in Business Bay, Exchange Tower.
When was GCC Brokers established?